All-Med Services, based in Miami Lakes, Florida, is a distributor of medical equipment to home health patients in Florida and Puerto Rico. The company, which delivers and installs everything from IVs to oxygen commodes, was using approximately 15,000 pieces of paper per day to process client orders. Juan Mendez, Director of IT and Telecommunications, knew the company needed to implement an automated order processing system to reduce the high margin of error and environmental costs resulting from the paper-based system. In addition, drivers were consistently missing orders simply because of the high volume of paperwork.
All-Med enlisted DataSource Mobility, a technology solutions reseller, to find a mobile computing application for its 130 delivery trucks that was compatible with its proprietary system and able to withstand Florida’s harsh climate. DataSource Mobility recommended the Panasonic Toughbook U1 handheld PC because of its durability, touch screen, light weight and long battery life. After an extensive evaluation process, which included testing different handheld devices in the field, All-Med selected the Panasonic Toughbook U1 with Gobi mobile broadband for its delivery teams.
While other brands fell flat, the Toughbook U1 offered All-Med drivers superior durability and full Windows operating system required to service their clients quickly and efficiently. The Toughbook U1 allowed All-Med to run a proprietary application that automated its entire paper process, allowing for real-time transfer of data across all departments. Operating efficiencies and return on investment were immediately recognized, as All-Med’s turn-around time went from one week to only 24 hours. Additionally, the Toughbook U1’s IP65 industry certification allows it to withstand Florida’s humid, rainy climate.
Mendez could not be happier with his decision, noting the Panasonic Toughbook U1 made the program possible. “We have over 130 units actively deployed in the field and we have yet to have one go down,” said Mendez.
For more details on All-Med’s Toughbook deployment, visit DataSource Mobility’s website and read the case study here.