Today, the food service market is ultra-competitive and efficiency, inventory control, customer service and cost containment is more critical than ever. Customers come first, and they expect quality food and friendly, accurate service. As customer demands are changing, technology is a key factor to enable business efficiencies and deliver superior customer service. In the below …
It’s true what they say about things coming in threes. In the tech industry, there is a lot of talk these days about the “third platform.” Many see computer users as being at a critical juncture in terms of how we interact with technology. The original, first platform was based on mainframes and terminals – think …
The safety of its employees and customers is a top priority of any quick-service restaurant (QSR). Workplace accidents result in lost productivity and steep injury costs, directly impacting the success of employees and overall profit margins. Smart restaurants will implement safety programs to engage employees and reduce the frequency of accidents. Although the goal is …
Point-of-sale (POS) systems have long been fixtures of the quick service food industry, playing a central role in helping employees serve customers quickly and efficiently. Today, managers must also be prepared to address issues relating to POS security. As POS systems are the centerpiece of funds that flow in and out of QSRs, both internal …
As we continue to break down the components of the drive-thru ecosystem, we now want to explore the importance of headset durability. Headset performance is critical to the overall flow and efficiency of the drive-thru. A headset failure has the potential to interrupt team workflow and, as a result, negatively impact the bottom line. Functionality …
